Terms of Service

The service

yourboxoffice.net provides software for venues to sell general-admission and timed-entry tickets. We are not the event producer unless we state otherwise in writing. Each venue is responsible for its events, pricing, capacity, and compliance with local laws.

Accounts and access

Organization accounts are managed by invited staff with roles defined by the venue. You are responsible for safeguarding credentials and for actions taken under your account.

Payments and fees

Ticket payments are processed by Stripe. Venues onboard to Stripe Connect Express and receive payouts per Stripe’s terms. yourboxoffice.net charges a flat platform revenue share (currently 5%) via Stripe application fees as disclosed at checkout or in admin settings.

Patrons pay the venue’s merchant of record; yourboxoffice.net does not hold ticket funds in escrow.

Ticket purchases

When you buy a ticket, you enter into a transaction with the venue. Refunds and event changes are governed by the venue’s refund policy (see our Refund Policy page and any venue-specific terms shown at checkout).

Acceptable use

You may not misuse the platform, attempt unauthorized access, scrape attendee data across tenants, or use the service for unlawful discrimination, fraud, or spam.

Data and privacy

Our Privacy Policy describes how we handle personal data. Venues own attendee data for their events; yourboxoffice.net processes it as a service provider.

Disclaimers

The service is provided “as is” to the extent permitted by law. We do not guarantee uninterrupted operation or that every event will occur as scheduled.

Limitation of liability

To the maximum extent permitted by law, yourboxoffice.net is not liable for indirect, incidental, or consequential damages arising from use of the service. Our aggregate liability for claims relating to the service is limited to the fees paid to us for the transaction giving rise to the claim in the twelve months before the claim, or one hundred U.S. dollars if no such fees apply.

Suspension and termination

We may suspend or terminate access for violation of these Terms, legal requirements, or risk to the platform. Venues may stop using the service at any time subject to outstanding payment and data export obligations.

Contact

Questions about these Terms: legal@yourboxoffice.net.