yourboxoffice.net
How we handle your data
A plain-language summary for patrons and independent venues. For formal legal definitions, compliance criteria, and statutory protections, review our complete Privacy Policy.
If you’re buying tickets (Patron)
- What we collect at checkout: Your name, email, ticket quantity, and order total—the minimum needed to process payment, send a one-time verification code if needed, and deliver your tickets.
- Who owns the relationship: The venue hosting the show. They receive your order details and any marketing opt-in you choose.
- What we don't do: We never sell personal information. We don't run ad pixels at checkout or merge your ticket history across unrelated venues.
- How long we keep records: Order records stay with the venue long enough to handle refunds and accounting.
If you’re running a venue (Operator)
- Your attendee data: Sales lists, email addresses, and order totals live in your venue account only. Other venues can't see your records.
- Export any time: CSV order downloads are always available for your own bookkeeping—no premium tier required.
- Marketing opt-in: If you add a marketing checkbox at checkout, it starts unchecked. Opted-in emails are stored for your venue only; we don't send campaigns on your behalf today.
- Stripe handles identity for payouts: Operator verification and banking details go directly to Stripe under their rules. We store only what's needed to connect payouts to your venue.
Platform-wide practices
- Platform metrics only: We track aggregated system health—not shared patron profiles across venues.
- Encrypted and separated: Traffic is encrypted; each venue's data is scoped to that venue.
- Subprocessors: Payments via Stripe; transactional email via Resend; edge network via Cloudflare; database via Neon; checkout session cache via Upstash.
- Deletion requests: Patrons contact the venue first. Venues contact support@yourboxoffice.net to close a venue account.