Get in touch
Two inboxes, clear routing
Start with the right channel and we'll respond quickly. For show-specific refunds or transfer requests, contact the venue on your order receipt first.
For ticket buyers
Your venue runs ticket policies. Reach out to the organizer listed on your receipt for refunds, exchanges, and accessibility requests tied to a show.
Read buyer FAQ →For venue operators
Sign in to venue operations for tickets, order exports, payouts, and team access. If you are onboarding, include your venue name so our support team can route faster.
Open venue operations →Choose your channel
We intentionally run two inboxes so operational questions and legal requests do not get mixed together.
Operations, onboarding, and press coordination
This inbox is monitored by the core team for day-to-day help and launch support.
Legal, privacy, and compliance requests
Use this for privacy rights requests, terms questions, and policy notices.
Messages are used only to answer your request. Read our full Privacy Policy.