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Questions about our ticketing software, platform performance, or regulatory data requests? Our core team responds directly to all incoming inquiries within two business days.
For ticket buyers
If you purchased tickets for a specific show, contact the organizing venue listed on your order confirmation email for refund requests, timing adjustments, or local accessibility concerns. The venue is the merchant of record for your transaction and handles those requests directly.
Read the FAQ →For independent venues
Already managing a venue account? Sign in to venue admin to process refunds, handle ticket transfers, or download order exports. For onboarding help, email our support team with your venue name handy.
Venue admin →Platform communication channels
Choose the inbox that matches your question so we can route it quickly.
General support & onboarding help
Setup help, day-to-day ticketing questions, or entry scanning support.
Legal, compliance, & data erasure requests
Data deletion requests, terms questions, or compliance feedback.
High-volume partnerships & venue inquiries
Partnership inquiries, larger venue rollouts, or product feedback.
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