Support center
Frequently asked questions
For ticket buyers
Answers for checkout, receipts, refunds, and personal data.
Buying tickets
No. Enter your name and email at checkout. We deliver tickets to that inbox, and you can also add a phone number for text delivery.
Yes. Checkout works in modern mobile browsers and your QR ticket opens directly from email or text.
You will see ticket price, tax when applicable, and a 6% all-inclusive box office fee only when the venue passes it through. Every line appears before you pay.
Refunds and changes
Contact the organizing venue listed on your receipt. They set the refund policy and process the decision.
Check spam and promotions folders first. If it is still missing, email team@yourboxoffice.net with your name and event details.
No. We do not sell attendee lists or build buyer profiles across unrelated venues. Read our Data Practices page for details.
For venue operators
Operational answers for payouts, scanner flow, and show-night reliability.
Payouts and money flow
Your venue is merchant of record for your events. Card payments process through Stripe Connect and settle on your Stripe schedule.
The 6% all-inclusive box office fee covers payment processing—one line item, no secondary bills to your venue. Pass it through to buyers or absorb it.
Show-night operations
Yes. Recent scans remain on-device so door staff can keep lines moving while the device reconnects.
Use the show-night emergency mail link in your venue dashboard or command center to reach team@yourboxoffice.net directly.
Still need help?
If the answer is not here, contact our team and include your venue slug or order details so we can route quickly.