Refund Policy

Default policy

Unless the venue states otherwise at checkout, ticket sales are final. Refunds are issued only when the venue authorizes them—for example, event cancellation, significant schedule change, or duplicate charge.

Refund amounts may exclude non-refundable processing costs charged by payment networks, as disclosed by the venue or Stripe.

Venue-specific terms

Each organizing venue may display custom refund language on its event or checkout page. That text overrides this default template for that event when it is more specific.

Venue operators configure refund handling in admin tools (partial or full refunds via Stripe when supported). Patrons should contact the venue listed on their confirmation email for refund requests.

How refunds are processed

Approved refunds are returned to the original payment method through Stripe. Processing time depends on the card issuer, typically five to ten business days.

Order status in yourboxoffice.net updates when Stripe confirms the refund (full or partial).

Chargebacks

If you dispute a charge with your bank, the venue and Stripe’s dispute process apply. Contact the venue first so they can resolve the issue without a chargeback where possible.

Questions

For platform questions: support@yourboxoffice.net. For a specific order, contact the venue on your ticket confirmation.